Welcome to De Janan. By accessing or using our website, purchasing our products, or engaging with our services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.
1. General Information
De Janan reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice. It is the customer’s responsibility to review these terms regularly. Continued use of our website and services after any changes indicates acceptance of the updated terms.
2. Product Information & Availability
All products displayed on our website are subject to availability. We make every effort to ensure product descriptions, pricing, and images are accurate but we do not guarantee that all details are error-free. If a product is unavailable after purchase, we will notify you and provide an option for a refund or replacement.
3. Pricing & Payment
All prices listed on our website are in Australian Dollars (AUD). We reserve the right to change prices at any time without prior notice. Payment must be made in full at the time of purchase using our accepted payment methods, which may include credit/debit cards, PayPal and other secure payment gateways.
4. Shipping & Delivery
We offer free standard shipping across Australia, with an estimated delivery time of 3 to 5 business days. Express shipping options are available at an additional cost. While we strive for timely deliveries, DeJanan is not responsible for delays caused by third-party couriers, natural disasters or unforeseen circumstances. Customers are responsible for providing accurate shipping details and additional charges may apply for reshipments due to incorrect addresses.
5. Returns & Refunds
We accept returns on unused and unopened products in their original packaging within 5 days of delivery. To initiate a return, customers must contact our support team for approval and instructions. Refunds will be processed once the returned product is received and inspected. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.
6. Order Cancellations
Orders can only be cancelled within 24 hours of purchase, provided they have not yet been processed for shipment. If an order has already been dispatched, it cannot be cancelled, but customers may initiate a return once the package is received.
7. Product Use & Allergies
Our fragrances are crafted using high-quality ingredients, but individual reactions may vary. Customers are responsible for reviewing product ingredients before use. De Janan is not liable for any allergic reactions, skin sensitivities or health-related issues resulting from product use. If you have concerns, consult a healthcare professional before use.
8. Intellectual Property
All content on the De Janan website, including product names, images, logos, text and design elements, is protected by copyright and trademark laws. Unauthorized use, reproduction or distribution of our intellectual property without written permission is strictly prohibited.
9. Limitation of Liability
De Janan is not responsible for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our liability is limited to the purchase price of the product in question.
10. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from the use of our website or products shall be resolved under Australian jurisdiction.
11. Contact Us
For any inquiries regarding our Terms and Conditions, please contact us at sales@dejanan.com.au
By purchasing from De Janan, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
