We want you to love your De Janan fragrance. If you are not satisfied with your purchase, you may return or exchange it under the following conditions:

Returns

Unused and unopened items can be returned in their original packaging within 5 days of delivery. However, opened or used products cannot be returned.

Exchanges

If you wish to exchange an item, it must be unused and in its original condition. Exchanges are subject to product availability.

Refunds

Once we receive and inspect your returned item, refunds will be processed to your original payment method within 7-10 business days. Shipping fees are non-refundable.

How to Initiate a Return or Exchange

To start a return or exchange, contact us at sales@dejanan.com.au with your order details. Our team will guide you through the process.

We reserve the right to refuse returns that don’t meet our policy guidelines.

For any questions, feel free to contact our customer support team.

Shipping Policy 

At De Janan, we are committed to delivering a seamless and reliable shipping experience. We ensure that your luxury fragrance reaches you safely and on time, no matter where you are in Australia.

Order Processing & Dispatch

We process all orders within 24 to 48 hours of purchase, excluding weekends and public holidays. Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your package in real-time.

Shipping Options & Delivery Time

Standard shipping is completely free and takes approximately 3 to 5 business days to arrive after dispatch. For those who prefer a faster option, we offer express shipping, which delivers within 1 to 3 business days for an additional charge. In select metro areas, same-day or next-day delivery may be available, depending on location and availability.

Shipping Issues & Lost Packages

If your order is delayed or lost in transit, we will work with our shipping partners to resolve the issue as quickly as possible. If you have any concerns, our customer support team is always available to assist you. If your package is returned due to an incorrect address or failed delivery attempts, you may be responsible for additional shipping fees to resend the order.

External Shipping Delays

While we strive for timely deliveries, unforeseen circumstances such as weather disruptions, courier delays, or high-demand periods may affect shipping times. We are not responsible for delays caused by external factors beyond our control, but we will do everything we can to ensure your order reaches you as soon as possible.

Customer Support & Assistance

At De Janan, we believe that receiving your signature scent should be a smooth and enjoyable experience. If you have any questions about your order, shipping, or delivery, please contact our customer support team at sales@dejanan.com.au. We are always happy to assist you.